Integrating
Voice and Data at the Desktop
Voice and data communications have never been more important
to your business. The barriers between telephony and IT are
being constantly eroded and the DCS range of telephony solutions
from Samsung Telecoms is designed to maximise the benefits
of Computer Telephony Integration (CTI).
Samsung 's CTI Suite is a simple-to-use and cost-effective
tool which can improve the operation of almost any organisation,
offering features such as database screen popping, PC-based
telephone operation, message and contact management.
Maximising communications performance With Samsung Smart CTI
you can access and manage all the services of your DCS handset
from an easy-to-use Windows application on your PC. Functions
such as on-screen dialing, call forwarding, tele-conferencing
and speed dialing are all accessible at the click of a mouse.
No other phone system brings the benefits of CTI as cost-effectively,
or as easily, as the DCS. This range of telephone systems
downsizes CTI so that almost any organisation can experience
its benefits - either individually or across your network
so that your whole office can communicate more efficiently.
Enhancing customer service
Samsung Smart CTI Suite enables you to manage
incoming and outgoing calls more effectively, with the ability
to use your existing contact database as a central directory
to schedule and log all call activity. Through real time sharing
and maintenance of vital, up-to-the-minute customer information
held on your files, CTI allows you to reap the benefits of
faster and smoother call handling and present a more professional
face to the outside world.
